VersaCare Service Agreements

Versatile medical imaging service coverage to meet your clinical, operational and economic needs

Developed through feedback from our customers, VersaCare service solutions offer a wide-range of support levels. From entry-level software-only agreements to our premium Expanded coverage, there’s a VersaCare offering to meet a variety of support goals.

Level 6 - Expanded

The Expanded offering is designed to maximize equipment uptime and profitability in a busy department. With expanded weekday coverage and rapid two-hour on-site response time, this agreement ensures your equipment is ready when you need it. All parts including tubes and glassware, detectors and image intensifiers are covered. PMs and software updates ensure optimal system performance and clinical utility over time.

Level 5 - Comprehensive

Comprehensive coverage is designed to give you peace-of-mind knowing your system will be maintained at the highest levels possible. Complete parts coverage, including tubes, detectors and image intensifiers, eliminates unplanned expenses on highly-valued component replacements. Corrective maintenance labor during standard business hours, PMs, and all software updates are included.

Level 4 - Co-op Complete

Co-op Complete coverage leverages the knowledge and expertise of both customer and Alpha Imaging support teams to optimize equipment performance. Complete parts coverage, including tubes and detectors, and expedited shipping ensure your imaging service is restored as quickly as possible in the event of failure. This offering also includes a bonus discount on other services like field modification labor and software updates.

Level 3 - Co-op Value

 When you are confident in your in-house team’s ability to service equipment but desire access to advanced technical support when needed, the Co-op Value support agreement is the perfect supplement. Your internal teams are supported with unlimited technical phone support, basic parts and discounts on all on tubes, IIs and detectors. This configuration maintains a partnership approach to service support in a very cost-effective package.

 Level 2 - Labor

For customers comfortable with risk-managing parts, the Labor agreement ensures you’ll have factory-certified
on-site support when needed.  All PM labor and corrective maintenance during standard business hours are included.  Discounts on any required parts are also included in this package.

Level 1 - Preventive

   Planned maintenance inspections are critical to the safe clinical operation of your equipment and required for quality and regulatory compliance. This entry-level agreement leverages our training, experience and genuine OEM parts to ensure optimal performance from your critical
imaging equipment.

Software - eSupport

eSupport is ideal for completely self-sufficient in-house teams or equipment supported by alternative service providers.  eSupport coverage delivers technical phone support and software updates to keep your equipment current.